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Contact Us

Address:Box 30226, Etobicoke, ON, M9W0B1, Canada
mail us:sales@soultonepickups.com
Phone:1(647)873-3362

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© SoulTone Pickups. All Rights Reserved. The terms “Stratocaster” and “Telecaster” are registered trademarks of Fender Musical Instruments Incorporated. SoulTone Pickups is in no way affiliated with Fender Musical Instruments

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What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

This policy was last modified on 03/19/2017

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

contact us form @ www.soultonepickups.com
email sales@soultonepickups.com
By phone +1 647 873 3362

Making A Purchase

Making a purchase is simple. Just browse our site, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on your cart or the checkout menu item and you will be asked for a few details that we need to be able to satisfy the order.

We accept major credit cards via paypal and paypal express

Please Note payments accepted are Canadian and USD dollars, final invoices are shown Canadian dollars

Currency convertor is an approximate guideline of cost and updated weekly

Shipments to the USA may be subject to local taxes,import duties and brokerage and are the resposibility of the buyer (importer) and should be checked prior to purchase

See Shipping & Returns for more details

NEW Accounts must have a confirmed address and will be verified with Merchant and Credit Card Companies prior to shipping

Shipping & Returns

Canada – Ontario & Quebec

Ground FREE Shipping on orders over $99

Flat Rates Currently Offered and subject to change

Delivery Methods
UPS, Canada Post, Fedex, Puralator

Insurance on Parcels is FREE for the 1st $100.00 additional insurance can be purchased at the carrier rates on request

Canada – Everywhere Else:

Ground FREE Shipping on orders over $99
USA – New lower shipping rates

Delivery Methods (weight dependant)

UPS, Canada Post, Fedex, Puralator, CanPar

Insurance on Parcels is FREE for the 1st $100.00 additional insurance can be purchased at the carrier rates on request

Returns Policy

You may return items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please do not return any products until an RMA# is provided

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (6 to 12 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact support@soultonepickups.com via either our ‘contact us’ form on the site or by email. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Returns are gladly accepted for defective products

Shipping

We ship within North America Only.
Please allow up to 4 weeks for delivery. We do our absolute best to have the product shipped out within a few days of placing an order, but if we are experiencing a larger amount of orders it could take longer. Please remember our products are made by hand individually on a per order basis, we do not carry any stock levels of our pickups.

damages during transit – we use protective packaging for all shipments to minimise the risk of potential damages and breakages, if by chance your delivery shows signs of external damage to packaging

a photograph is required for claims and also when signing for receipt of damaged box indicate condition also.

All products ship from Canada

SoulTone Pickups,
Box 30226, Etobicoke, ON,
M9W0B1

Shipping & Returns last modified 03/19/2017

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